Real results

The Consultancy has unveiled some of the results it has achieved with Window Widgets and The Residence Collection, including greater efficiencies and increased web traffic.

“We chose to work with The Consultancy in the first place because we were aware that they had developed other platforms within the industry, and we were particularly impressed with them,” Sarah Hitchings, sales and marketing director of both companies, said.

“That was about five years ago now and we haven’t looked back. In that time, we have worked on five large scale projects: Window Designer, Residence Collection trade website, Window Widgets website, the Residence Collection cloud and the Window Widgets cloud.

“The Consultancyteam’s working knowledge and understanding of our industry specifically is a definite advantage. Of course, it’s not just about making the experience a smooth one for us. The most important thing is the benefits we can offer our customers, and the feedback we have had from them is very positive. Both online ordering platforms have been very well received. In fact, within the first two months over 30% of our orders were coming via the cloud. That figure continues to grow each month as we switch customers over to it.

“The benefits we have seen as a business as a result of all of these projects has been far reaching too. We have gained huge efficiencies in our customer service department. The team are no longer an order processing team and can actually focus on customer service, which is so important for customer retention and maintaining confidence in us as a supplier.”