Praise won for quality

Euroglaze has reported that a customer has said its windows are the best manufactured it has seen in more than 20 years.

Trade stockist J3 Windows, based in Aberdare, south Wales started buying Rehau frames from Euroglaze when it set up in October last year, and the feedback from installers, builders and developers to the product quality has been fantastic, the company said.

One leading retail installer based in Cardiff told J3 that the windows were the best he has fitted in his whole career and, as a result, he has switched all of his business to J3.

Stuart Williams, one of the three partners behind J3, said: “We looked at several Rehau trade fabricators when we were starting up and Euroglaze was by far the most interested in our business. They made it clear that they wanted to build a relationship with us and even invited us up to Barnsley to see the factory for ourselves.

“When we were there, we could see straightaway the quality and attention to detail at every stage of manufacturing, and the efficiency which enables them to offer delivery to us in just three working days.

“Pricing is competitive and customer service is outstanding – we definitely feel that we have found the right fabrication partner to help us move forward as a trade supplier in this part of south Wales.”

Martin Nettleton, Euroglaze’s managing director, said: “All of our customers can take our product quality for granted – our lean manufacturing operation and quality circles approach mean that every process is being continually reviewed and improved so that even our internal rejection rates are less than 1%.

“And, as we have demonstrated to J3, we work hard to build a personal relationship with every customer and constantly invest in initiatives like paperless deliveries and video imaging at despatch to ensure that our service matches that of even our biggest corporate competitors.”

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