New self-service portal

AdminBase has improved its installer management system with a new feature that allows retail customers to help themselves.

By allowing customers to log in and track their order, and carry out other key tasks for themselves, installers can free-up busy personnel for other tasks. Customers are happier because they enjoy immediate response any time of day and night, and installers reduce costs while improving customer satisfaction ratings, AdminBase said.

The new portal is offered to all new and existing users of the web-based version of AdminBase at no additional cost.

Consumers’ customer service expectations have grown dramatically in recent years, as have frustrations with what are now regarded as archaic ‘customer service’ call-queuing and repeated messages, the company said. Now, homeowners can check progress of their order as often as they wish and at a time to suit them.

Customers can also confirm survey and installation appointments and, when their installation is complete, raise a service call for any post-installation snagging that may be required. Crucially, customers may also settle invoices through the facility, again providing convenience for the homeowner and saving time and effort for both customer and installer.

Installers control all information that is available through the portal. Once activated, all data is updated automatically as projects are progressed through AdminBase.