Listers’ customer ‘enjoying the ride’

Aspen Home Improvements in Essex has added the Gallery 44 composite door range from Listers to its product offer.

“Over the last couple of months, we’ve kitted-out a whole area of our showroom with them,” managing director, Alan Murrell said. “The customers love them, especially the wide choice of colours and hardware options.

“Homeowners are also becoming more tech-savvy, and they are showing more interest in the Kubu smart lock, which we also offer through Listers.”

He added that Listers broad product offering means Aspen can continue to grow and offer customers greater choice without seeking new suppliers.

“With Listers, customer service is paramount, and it really shows,” Alan explained. “They understand the urgency with getting jobs completed on time and to a high standard, so if there are any problems, they get them sorted immediately.”

Aspen Home Improvements typically serves homeowners who are in their late-40s and into retirement, in a 15-mile radius around Billericay in Essex. For them the appeal of standard white PVC casement windows is diminishing, and they are looking for statement pieces for their homes.

“I tell my customers that they shouldn’t waste five grand on new windows,” Alan said. “Instead, they should invest five grand in their homes with the latest windows and doors!”

New products, such as the Sheerline range from Garnalex, are reported to winning a lot of new business for Alan and his team.

“Sheerline is stuffed with all the latest technology, which homeowners love – especially the flush-fit sash,” Alan said. “And if they want something similar, but in PVC, Listers supplies the Logik S from Eurocell, which has a really modern-looking frame.”

“I hear of window companies struggling first to meet the increased demand, and then the shift to high-value products,” Alan said. “I don’t have any of those problems. We are racing forward at a fast pace, and really enjoying the ride!”