After delivering windows and doors to homeowner customers for almost 20 years, Dorset Windows’ directors Kath and Martin Pumfrey credit strong partnerships with suppliers like Framexpress for the company’s continued success.

“We are all about continuity, and working with people for the long-term, because we think that gives our customers a better experience. So that was always the aim. We said that if we can find a good fabricator, we want to stay there,” Kath says of their approach to external partnerships.

After reportedly facing various quality issues with previous suppliers, Dorset Windows began working with the Framexpress team in 2016. Initially buying in composite doors, the trade fabricator later became Dorset Windows’ sole PVC-U and composite window and door fabricator.

“When we made the decision to move suppliers, we met with Stuart and Dave and spent some time at the factory,” continued Kath. “After meeting the team, and having a look around, you could see the quality of the operation.

“At first glance, we were interested in the company, but after working with them for some time, it comes down to the fact that everyone listens. They all work together to make sure we have what we need – and we’re on the same wavelength in that respect.

“You can tell they are in it for the long-term, like we’re in it for the long-term. They’re not just there to provide us with a service, they provide stability and consistency, on top of providing great products – and that’s the key.”

She concluded: “You want the best price, but at the same time, there’s a bigger picture than that – which consists of the high-quality products and service we get from Framexpress. The real value lies in being able to provide the whole package, and that’s what we pitch to our customers too. Having that shared ethos with Framexpress is what helps us provide a good service and products to our customers, and is in turn, what helps us all grow.”