Dependability and peace of mind

Rapierstar’s 20-year partnership with Window Ware has helped ensure fastener supplies to its fabricator customers have continued throughout the home improvement boom of the past 12 months, the company has reported.

“Thanks to Window Ware’s extensive experience of supplying its loyal customer base and Rapierstar’s ability to increase supply to accommodate peaks in demand, the partnership has been able to accurately forecast customer requirements and maintain a high level of service,” Rapierstar said. “This has provided customers with much-needed supply dependability and peace of mind – just what busy firms need to help them meet increased levels of manufacturing and installation.”

Window Ware stocks more than 5,000 lines, including Rapierstar branded fasteners such as the complete range of StarPVCU screws for window and door manufacturing, StarFix frame fixings and StarTurn decking screws. The company achieved an otif of 94.7% in February despite the challenges caused by the pandemic.

Window Ware’s managing director Sam Nuckey said: “The home improvement boom of the past 12 months has tested building product supply chains across the board, but we’ve been able to protect our customers from major issues by having the right supply partners in place – like Rapierstar – who we can rely on to deliver.

“They also support us with specialist technical and product training, and provide guidance on all kinds of key topics including how the right fastener can support PAS24 testing. With Rapierstar’s help, our teams are always sharpening their knowledge and delivering sound advice so customers can be sure they’re using the right screw for the application every time.”