Delivery and stockholding focus

Rapierstar latest investment in logistics and supply chain technology has resulted in near perfect record otif deliveries over the last 12 months, the company has announced.

The company’s latest customer service data reveals that 99.4% of all orders last year were delivered OTIF and error free, when promised.

David Furness, Rapierstar’s managing director, said: “We’ve been supplying fasteners to the UK and Irish door and window markets for over 25 years now, and through our strategy of continuous improvement we are doing things better for our customers year after year. This now means we get almost 100% of orders to our customers on time in full, which we are immensely proud of given the huge variety of screws and installation fixings we supply and the geographic spread of our customers.

“It’s a reflection of the professionalism that underpins every aspect of Rapierstar. For many years we have committed to the ISO 9001 quality management system, plus the Investors in People training and development standard. We also operate on the award-winning Microsoft Dynamics fully integrated ERP software, which is programmable, multi-site, multi-currency and synchronizes with HMRC for running our Customs Warehouse.”

Rapierstar operates from a purpose-built head office and 100,000ft2 bonded distribution centre near Congleton in Cheshire, with supporting sites in Belfast and Norwich ensuring smooth distribution to all parts of the British Isles.