Customer charter commitment

Doorco has launched its 2018 Customer Charter outlining the service, quality and commitments its customers should expect.

Jayne Sullivan, Doorco’s operations director, said: “The five-point charter represents the culmination of views about what’s important to our customers across our three levels of door supply. Whether it’s a one-off prepped door, single or mixed pallets, or containers for large volume fabricators, each one is equally important to us and responsive service results in the ultimate customer satisfaction we strive for.

“We’ve talked for a long time about what makes Doorco different, but the charter underpins this message by promising that 99% of our doors are in stock at any one time, doors will be prepped in three days, painted in five days, guaranteed next-day delivery is available on all distribution orders made before 3pm, and there will be free weekly deliveries.

“We made a conscious decision to invest heavily in IT and technology through Project Diamond, and although we are still on our journey, early results have allowed us to make these bold commitments to the market.

“We want to offer our customers something solid. Rather than just a fluffy marketing ploy, Doorco hereby commits to a service promise that can be measured and we as suppliers can be held accountable for if we fail. We want to be the front runner in the way suppliers treat you in the future.”

John Whalley, managing director of Nationwide Windows and Doors, said: “Right from the word go, Doorco impressed us with its open door policy when it came to showing us what it could offer to support a customer of our scale.”

Jon Heyes, director of Prescot Windows and Doors, said: “The service we’ve received from Doorco is of a quality that’s few and far between.”