Clearview Home Improvements has achieved ISO 9001:2015 certification. In doing so, the North West-based business with showrooms in Preston, Nantwich and Warrington, reportedly becomes the first installer to meet the internationally recognised standard of quality and operational management.

ISO 9001 is the world’s most widely adopted quality management standard. It provides a framework for businesses to meet customer needs while continuously improving their systems and service.

It is said to mark a ‘strategic milestone’ for Clearview, which is a three-time winner of the G Awards’ Installer of the Year.

Richard Ashley, Clearview’s operations director, commented: “For us, obtaining the ISO 9001 certification is part of our desire to be the very best.

“It’s about us building a business that performs at the highest level and one that customers across the North West of England can trust.”

The road to certification involved a company-wide effort. A full review of internal systems was conducted, followed by months of structured improvements to enhance the existing quality and customer management systems.

“We began with a full audit of our existing software and systems and followed that by laying out a structured programme of improvements,” continued Richard. “Introducing these new processes and tools, and aligning them with ISO standards, without disrupting the business’s day-to-day activities required discipline, clarity and buy-in from everyone.

“All our team played their part and enabled us to pass the audit on our first attempt.”

He adds that the accreditation marks a significant step forward in Clearview’s long-term growth strategy, which focuses on continuous improvement and delivering a world-class customer experience.

As part of the process, Clearview invested in new software, digital survey tools and an enhanced customer portal that provides automated, real-time updates to staff and customers alike. It also reflects Clearview’s aim to grow – with quality and customer satisfaction at the core of that process.

“ISO certification reflects our ambition to lead by example,” Richard concluded.

“Not just in the quality of our installations, but in how we manage the business as a whole; the systems, the processes and the service that we provide. It improves both our operational capacity and the customer experience.

“Being the Installer of the Year doesn’t just happen by chance. It takes systems, people and leadership. ISO takes us to the next level and will give us the structure to grow further without compromising on quality.”