Building trust

Onsite 7 provides businesses ‘professional polish’ according to installers.

Rhys Hoddinott, CEO at Onsite 7, said: “We designed Onsite 7 to help installers manage their fitting teams, customers and jobs effortlessly. It’s fantastic to hear how it’s delivering these crucial functions but also adding even more benefits beyond that.”

Onsite 7 holds details on every stage of a job: sales, survey, installation, and service and maintenance. It can also be used as a customer relationship management system, allowing all customer details, documents, notes and job information to be stored in a single place. And because all the information is held on the cloud, it can be accessed anywhere there’s an internet connection.

“Installers can pull up every piece of information about a customer’s job in an instant whether they’re in the office or on the customer’s premises,” Rhys said. “As a consumer, it’s very reassuring to have the sense that your installer has got everything to hand and, in doing so, creates a premium experience.

“In addition, consumers are often investing £thousands when they purchase fenestration products and it’s little things like professional job management software that elevate the experience for a further level of professional reassurance.”