Support service moves online

Yale has adopted new socially distanced working practices for its specification support service.

With restrictions limiting the amount of face-to-face or onsite visits, it’s now more important than ever for specification teams to open up different communication channels and ensure project delivery continues at pre-lockdown levels, the company said.

Neil Rabbitts, specification sales manager at Yale DWS, said: “Like many people during this time, we’ve been swapping out our usual face-to-face meetings with virtual ones, using software such as Zoom, Teams and Skype to keep in touch with customers.

“Connectivity is vital when delivering quality specification, and that’s why we’re making it easier than ever for customers to contact us directly. We’ve continued to carry out meetings to discuss project requirements and issues throughout lockdown, which has allowed us to specify to our usual high standard and overcome any obstacles along the way.”

Next on the list for Yale is virtual training, allowing customers to brush up on the relevant hardware and accreditations with Yale’s Riba-approved CPD seminars, all from a safe environment.