Stepping up support
Mila has stepped up its response to support customers who are in the process of reopening their factories.
The Mila telephone ordering line has reopened on 01327 312400 so that customers can phone through orders, as well as getting help and advice from the internal sales team, and orders can still be placed any time via the email@example.com address.
The company has also added a new Covid-19 FAQs section to its website which answers questions customers might have about how the Mila service is now operating, and check everything from order cut off times to how to access technical support.
Sarah Gyde, Mila’s marketing director, said: “Most of us are still working from home but Team Mila is very much coming together to help our customers. That’s why our team are centre stage on the website now to show all the expertise and resources we have available to support them.”
She continued: “As well as the FAQs, we’ve also got a regular blog from MD Richard Gyde which sets out Mila’s strategy to cope with the virus, all of our recent news releases, and even thoughts from our finance team on how customers can cope with the financial implications for their businesses.
“There’s a particularly useful section with advice from our operations team on implementing safe social distancing in the workplace based on proven Eric (eliminate, reduce, isolate, control) protocols. Even before the government announcements on May 10, we’d had feedback from customers that they had found this valuable as they take their own cautious steps towards reopening, so I’m sure we’ll see plenty more people accessing that over the coming days.
“We’re obviously active across our social platforms as well, and customers can stay up to date with us on @milahardware_uk on Twitter and Instagram and via Mila Hardware on LinkedIn and give us feedback on anything further we can do to help.”