Sheerline bolsters technical support

Sheerline has created three new technical roles as it looks to further strengthen customer support following exponential growth over the past two years.

With a combined wealth of industry experience, Robert Bell, Stephen Thomas and Aaron Housley join the Sheerline team and will deliver technical support, training, and advice on a variety of window, door, and roof lantern related matters.

Robert Bell started out as a PVC-U window fitter in the 1980s and gained experience as a surveyor, contract manager and production manager, before joining Sheerline to provide technical training and support to fabricators based in Ireland.

Appointed as technical manager covering the South-West region, Stephen Thomas, said: “I have worked nearly 40 years in similar roles, supporting fabricators and installers, but Sheerline strikes me as being different than other system companies.

“The pace of innovation and growth in the business is clear. Sheerline develops products that are suited for both the trade and for end-users. It’s incredibly forward thinking and ambitious, and everyone I’ve met are committed to delivering the best service and products possible.”

As manufacturing software support engineer, Aaron Housley, joins to provide first line support for manufacturing software enquiries from Sheerline customers. Having previously served in similar roles at Synseal and Guardian, Aaron is said to have extensive experience in the fenestration industry.

Andy Russell, technical services director for Garnalex, commented: “Technical support is pivotal to our success. As a proactive company, we consistently ensure our customers’ needs are met, even before a problem arises.

“The new appointments are just the first of many planned over forthcoming months, and with our anticipated growth I’m expecting to see more colleagues joining us in our manufacturing facilities and internal departments during 2022.”