Second impact survey

The National Home Improvement Council (NHIC) has launched its second nationwide industry survey to better understand the impact the Covid-19 pandemic is having on householders.

The Covid-19 impact survey, launched on April 9 2020, saw 85% respondents report that they were seeing an increase in consumer detriment as a result of the pandemic, and that 50% believe opportunism by rogue traders neglecting Public Health England (PHE) safe working guidance and social distancing rules was a significant risk, especially in vulnerable households.

“Current PHE and government safe working guidance for construction makes no differentiation between occupied and unoccupied buildings or sites, and states that work can continue, but that safe working guidance and social distancing rules must be followed,” Anna Scothern, chief executive at the NHIC, said.

“This can be extremely challenging for professionals in the home improvement and RMI sector who primarily work in customer homes while householders are in residence, and as a result many of our member companies have made the decision that work cannot continue safely and have closed their doors for the duration of the lockdown.

“This leaves the door open if you like for rogue traders to target households with the promise of works completed, often for cash, with no warrantee or insurance-backed guarantee, and not delivered by a member of a competent person scheme, and we believe this puts householders at significant risk of consumer detriment.”

This second in a series of surveys will help understand the scale of the problem so NHIC can provide an evidence base to help protect consumers.

The full Covid-19 impact survey findings can be view at