Satisfied customers

Thermoseal Group has reported its highest ever customer satisfaction ratings from its latest customer survey.

The group’s head of marketing and communications Samantha Hill said: “The data collected is invaluable to our continual efforts to provide a premium service to customers. As any intelligent supplier would do, we value our customers and take all feedback on board to improve our products and service.”

The company has increased its focus on manufacturing, and working with customers has become important while developing products.

“The Customer Satisfaction Survey is just part of what we do to ensure that we maintain two-way communication with our customers,” Samantha said.

“Our survey is distributed to all of our customers and contains a range of questions relating to our products and service. There are also some key questions in there seeking opinions on the industry and future plans. This way we can work with them to ensure that we continue to meet their requirements.

“In the latest survey, we achieved the highest customer ratings yet, with the average overall rating of 96% with the knowledge and capability of our sales team commended throughout. We are obviously delighted with the results.”

All customers who completed the survey were entered into a prize draw. The winners were Mark Christie from Christie Glass and Louise Wright from Windowright (who were both presented with a FitBit Charge 2) and Andrew McKenzie from Ace Glazing (who received a bottle of champagne).