In what the systems company itself has described as a ‘remarkable achievement’, Mila has delivered every order to Synseal on time and in full for the past six months.
Synseal is one of Mila’s biggest customers, buying more than 300 different lines from Mila and typically placing more than 40 orders per month. This includes Mila’s own brand ProSecure high security door handle, ProLinea twin cam espag and espag handle, NightSecure keep and ProLinea TBT handle, as well as third party Siegenia AF security hardware.
Synseal’s hardware category team of Mark Frain and Izabela Payne visited Mila recently to present Mila’s supply chain director Oliver Burgess with a certificate to congratulate the whole team on their achievement.
“We are very proud of what really is an outstanding performance, delivered on the back of many years’ hard work and partnership building with Synseal,” Oliver said. “We have direct relationship with their warehouse team of course, but we also have relationships across the business, coordinated by our key account manager Julie Holmes, which enable us to accurately forecast their requirements and respond to any changes.”
Mark Frain, Synseal’s hardware category manager, said: “When a supplier is as consistently good as Mila, it’s easy to take their performance for granted; but when they achieve something as outstanding as six months without missing a single item off an order, then we think it deserves some real recognition.
“Mila tells us that it consistently benchmarks its performance against big blue chip names, and I’m delighted that Synseal, and in turn our customers, are directly benefiting from that.”