Lockdown response praised
The 26 independent retail installers that make up the Conservatory Outlet Network have collectively recognised the proactive support they received during lockdown from their key supplier.
The retailers have shared their views to the Conservatory Outlet team in a collective show of gratitude, thanking them for their support and positivity during the Covid-19 pandemic.
Ian Joy from Invergordon-based ERG Scotland said: “We’re all fully aware of the largely negative impact that Covid-19 has had on businesses across the UK and around the globe, throwing even the biggest and strongest companies into a state of upheaval.
“I have to say, through, we’ve been incredibly impressed by the proactive attitude and regular, clear communication we’ve received from the Conservatory Outlet team throughout these uncertain times. They’ve proven to be a strong, steady influence and we can’t thank them enough for their support.”
Richard Manser, managing director at 5 Star Windows in Kidderminster, said: “It’s no surprise to us that Conservatory Outlet has delivered clear, well considered leadership from day one of the pandemic and made themselves personally available for advice and support in all shapes and sizes. Operational guidance, online sales forums, additional product training, a new software package and first-class marketing support are just a few of the ways in which they’ve helped us navigate the crisis. As a result, we’re delighted to say enquiries are up 70% year-on-year and we’re looking forward to a swift and successful recovery.”
Greg Kane, CEO at Conservatory Outlet, said: “We’ve been overwhelmed and truly humbled by the show of support from our network retailers over the past few months. Throughout the crisis, we’ve just tried to continue to do what we do best and see every challenge as an opportunity to improve.
“There’s no doubt it’s been the toughest trading period I’ve seen in my career personally, but we’re returning to a very strong order book and are extremely confident that the market will remain buoyant for our retail network throughout the summer and beyond.
“We’d like to take this opportunity to officially thank our fabulous customers for their loyalty, trust and foresight during this challenging period. Here’s to a fantastic remainder of 2020.”