The Glazerite UK Group says it has kicked off 2025 with pivotal appointments designed to strengthen its focus on operations and customer care. 

Melanie Jacobs, who has been with the trade fabricator for 18 years, is taking up the role of senior operations manager at Glazerite’s Wellingborough-based headquarters. The new role has been created to bring Group-wide functional and production departments closer together and further strengthen Glazerite’s aim to deliver exceptional customer service and quality.

Matthew Thomas, Glazerite managing director – South, said: “Melanie has been with the company for nearly two decades in a range of positions, including her most recent role of group customer care manager. She will bring a customer-centric lens to the new operations-focused position, underpinned with a thorough product and systems knowledge.

“Her focus, determination and understanding of installer needs will enable us to deliver quality at every customer touchpoint and across our operations as a whole.”

Melanie added: “I thoroughly enjoyed my customer service role as it gave me valuable insight into the needs of our installer partners. It is knowledge that I will use in my new position, where I will help to further improve production flow and communication, continue to drive up standards, and support our teams to deliver high quality products.”

Following Melanie’s appointment, Glazerite has also announced new positions within its customer service team, with the promotion of Dan Partridge to customer care manager, and Hannah Owen to customer care team leader.

Matthew added: “Both Dan and Hannah’s hard work and dedication to Glazerite’s customer base has long been evident, and their promotions are well deserved.”