Finesse Windows has won the Which? Trusted Trader of the Month award for a record sixth time.

Founded in 1981, Finesse Windows is a family-owned firm, based in Kings Norton. The company is said to have built a reputation for delivering high-quality products and exceptional customer service to customers across the West Midlands.

Over the years, Finesse Windows has evolved under the guidance of David Bridge’s children, Ellie and Russell, who have continued to uphold the values and standards set by their father.

“Being recognised by Which? Trusted Traders as their Trusted Trader of the Month once again is a significant honour. It validates our continuous efforts to put our customers first and deliver an exceptional experience from first call to our decade of care,”’ commented Ellie Franklin, customer service director at Finesse Windows.

According to Finesse Windows, its success can be attributed to ‘a relentless focus on innovation and customer-centric approach’. One of its recent initiatives is the development of a unique quotation program designed to enhance the customer experience.

This program allows customers to receive accurate and transparent quotes, ensuring they are fully informed and satisfied with their purchase decisions. In addition to this, the company has expanded its product range to include verandas, skylights, and other home improvement solutions.

A standout development picked up by the award judges was Finesse Windows’ ‘Bringing our Showroom to you’ boxes, which contain everything a customer needs to know – from product details to hardware examples.

Beyond its business achievements, Finesse Windows has also been involved in various charitable initiatives, demonstrating its dedication to social responsibility; efforts include supporting local schools, contributing to community projects, and participating in fundraising activities for charitable organisations.

Finesse Windows also places a strong emphasis on nurturing young talent through apprentice programs.

“Our journey has been incredibly rewarding, and we are grateful to our customers and our staff for their unwavering support. We will continue to strive for excellence and set new benchmarks in the industry,” commented Russell Bridge, managing director.