Effective training

Business Pilot has held its first post-lockdown customer training day.

Designed to help installers profit from the increased demand for home improvements, the event held at the start of August profiled the major efficiency gains that switching to a digital management tool can deliver.

This included: how digital tools can help installers to run installations more effectively and adapt to continuing disruption to supply; and understanding how much money installers making on each job.

Elton Boocock, managing director of Business Pilot, said: “Despite everyone being exceptionally busy we had a great turnout, and I think we all appreciated meeting up in person rather than over Zoom.

“The day was about helping existing customers to get more out of Business Pilot by showing them additional capability that they might not yet be using but equally importantly to bring people together.

“Business Pilot is more than a software provider. We want to build a community where installers can share experience and best practice and to drive innovation collectively.”

The day also included customer feedback on the future developments they wanted to see.

Ryan Breslin, director at Business Pilot, said: “Ryan [Schofield] and I are both from a retail installation background, we run our own retail businesses and use Business Pilot. We have a view on where it should go and what we’d like to see, but every retail and installation business is different and will want to get slightly different things out of the platform, so their feedback is critical to where we go next.”