DGCOS outlines support for installers

Faisal Hussain
Faisal Hussain

DGCOS has launched its installer brochure, outlining the key benefits of being a member and explaining the level of support that installers have access to.

Faisal Hussain, DGCOS chief executive, said: “In light of recent enquiries from companies who are looking to become DGCOS members, we have produced a brochure for anyone who wants to see what our organisation can offer.

“In order to fulfil our role as a consumer protection scheme, we need to ensure that our members are supported in every way possible, to raise standards, minimise come backs, and boost their reputation and therefore their order book.

“To do this, we have outlined the exclusive benefits that members gain access to when they are part of DGCOS. We can help in every part of the installer journey across six main touchpoints, with over 30 separate benefits that are available for installers to access whenever they need to. So that installers can focus on what they do best we offer support services in the following areas:

  • Getting started: From introducing members to manufacturers and distributors, to introducing members to Competent Person Schemes to help you comply with building regulations, and more.
  • Marketing & Digital: Scheme marketing materials available, opportunities for consumer leads via the Scheme website, and more.
  • Selling: From introductions to finance brokers/lenders, to exclusive one-to-one sales training, and more.
  • Installing: From paying for the members’ Competent Person Scheme building regulations notifications, to assistance available when members experience growth spurts, and more.
  • Customer Service and Satisfaction: From advice on how to avoid complaints, to mediation and conciliation for the members and their customers to help settle any disputes that may arise, and more.
  • Annual Review: From documentation assistance to help members comply with legislative requirements, to annual health checks to keep the members business up to date, and more.

“While our installer benefits package is listed on our website, this new brochure is easily accessible in a hard copy format.”