Delivering results
Endurance reported an otif for June of 98%.
Endurance made a number of improvements to achieve this performance. It has developed itys IT systems and planning software, which has improved its routing software so that deliveries can be more efficient and more frequent; many areas enjoy two deliveries per week.
Endurance has also made physical improvements to ensure deliveries run smoothly: the dispatch area has been fully revamped, allowing an efficient and near effortless loading process; and three new vans have been added to Endurance’s distribution fleet.
Furthermore, Suzanne Turner has been made the new transport manager, following six years of running Endurance’s customer service department.
Managing director Stephen Nadin said: “We know how vital the timely delivery of our products is to our Installer Network. When it comes to the smooth operation of their businesses, they need the peace of mind that they’ll receive our products when they need them, in full. We’ve been working really hard behind the scenes to make the improvements to our otif as part of a wider project to make sure we are offering best value to our customers.”