Building trust and support

Fabricator-installer Nolan uPVC celebrated 30 years in business in 2019, growing in that time to become one of Wales’s most trusted window suppliers.

The company, which recently switched to Deceuninck, celebrated its anniversary with a staff party and charity golf day earlier in the year, raising £6,000 for The Nolan Charity Fund to support local causes.

The anniversary was also marked with an integrated retail campaign spanning TV, cinema, print and outdoor advertising and social media. The campaign, which positioned windows as a focal point in homeowners’ lives, generated an 11% increase in overall leads and a 45% increase in web traffic. In November Nolan was also named winner in the G19 Installer of the Year category.

Managing director Nolan Nicholas said: “There have been lots of changes over the past 30 years but our ethos has stayed the same – to put customers at the heart of our business through continued investment in staff, products and service.

“Customers come back to us because we deliver the highest quality in everything we do, from manufacturing and installation through to after-sales care. This autumn we switched to Deceuninck to further improve our product and colour offering. We’ve marked our milestone 30-year anniversary with a successful retail campaign and some great staff events. I’d like to thank our longstanding team for their hard work and continued support, and also thank Nolan’s loyal customer base.

“Winning at the G19’s tops off a fantastic year for Nolan uPVC but we’re not stopping there. We have ambitious growth plans for 2020.”