AdminBase ‘crucial’ to success
Home improvement specialist, Peninsula Windows, has said that the AdminBase web-based business management tool has ‘transformed’ the way it operates.
“We’ve been using Adminbase for a number of years now and to say we’d be lost without it is an understatement!” said Peninsula Windows’ sales director, Dylan Hulse.
Peninsula started life almost 40 years ago and has since expanded to include a range of home improvements specialisms, including windows, doors, conservatories and more, from its base in North Wales. And AdminBase is now said to play a crucial role in its success.
“From diary planning to invoicing, job costings to essential contract documents, we rely heavily on the system,” explained Dylan.
AdminBase, by Ab Initio, fully integrates all processes from potential leads to installation and beyond, incorporating the latest mobile technology. It has been designed so that every department, and every job, is kept up-to-date in real-time, streamlining and speeding up admin processes and reducing the risk of errors.
For example, My AdminBase Diary app logs and displays all appointments across the whole team, who can also share documents, photos and voice notes. The customer portal enables customers to track orders, make and confirm appointments and settle invoices 24/7, benefiting both homeowners and installers.
AdminBase can also help streamline and manage suppliers too, keeping track of what materials are needed for which job and when, while its Dashboard feature provides records of your business, showing what’s working well and highlighting what can be improved.
Designed specifically with installation businesses in mind, AdminBase takes its lead from installers themselves, developing new systems and intuitive apps based on what they need and want. Like using Google Maps to match customer enquiries to the nearest salesperson while the caller is still on the line, helping turn more enquiries into potential sales.
“It’s a system that is always evolving to meet the changing demands of our industry,” said Dylan. “And the team in the office are always there to help and support.
“I can’t honestly imagine running our company without it.”