According to Topline Glass in Somerset, delivery reliability is now one of the biggest issues facing glass buyers – and the company has highlighted how its unique approach is setting new standards for customer service in the sector.

As reports grow of fabricators and installers struggling with inconsistent drop-offs and driver shortages, Topline has doubled down on the three elements it believes make the difference – professional drivers who customers actually like having on site, safer and more flexible van-based deliveries, and intelligent route optimisation software that makes every mile count.

“Our customers tell us time and again that deliveries are one of the biggest factors in choosing a supplier,” explained Jeremy Bartlett, managing director at Topline Glass. “Too many still experience a ‘drop and go’ culture, where drivers see their job as simply getting glass off the lorry.

“At Topline, we see it differently – our drivers are part of the customer’s team on site. From their professionalism to our safer ground-level van drops and our investment in MaxOptra technology, every decision we make is designed to make deliveries easier, smarter, and more reliable.”

Dave Barter, who has been part of the Topline team for more than five years, said: “As a driver, I pride myself on the communication I have with all my customers and the relationships we build to make sure I’m delivering a great service for them and their customers. It’s about more than just dropping off glass – it’s about trust and making sure every job runs smoothly.”

Unlike traditional large trucks, Topline’s Sprinter vans allow glass to be unloaded safely at ground level, improving turnaround times on site and avoiding the access issues that can derail tight schedules. The adoption of MaxOptra software adds further efficiency, with timed delivery slots, dynamic routing, and a fully paperless proof-of-delivery system that reduces both emissions and admin.

Jeremy added: “Ultimately, we want to be the supplier that customers trust not just for quality glass, but for the peace of mind that comes with knowing the delivery will be on time, handled safely, and backed up by the right technology.”