Business Pilot has announced that it will be demonstrating how its CRM software can help installers maximise margin and improve customer experience at the 2027 FIT Show.
Rising energy costs, economic uncertainty and a squeeze on household incomes because of the conflict in the Middle East is making business hard won across home improvement and commercial sectors.
According to Business Pilot, many installers are struggling to understand how to adapt their businesses to take advantage of the revolution in how we use technology, particularly AI.
Business Pilot will support customers in navigating both with what will be its biggest ever presence at the FIT Show, which will be held at the NEC, Birmingham 18-20 May 2027.
“We’re taking a different approach next year,” explained Elton Boocock, managing director, Business Pilot.
“We’re delivering lots of individual innovations between now and then, but we’re choosing to focus on the bigger picture of what challenges do installers face today in a very difficult market – and how can they get past them, to lower overheads, drive efficiencies and deliver better service all at once.
“Business Pilot, the integration of AI tools and other software platforms – they’re part of the solution.
“The market is tough but that makes it a very good time to look at your operation, make adjustments that help you to run your business more efficiently today – and equally as importantly, tomorrow.”
Business Pilot gives installers complete visibility of each and every aspect of their operation from lead through to aftercare and everything in between, including installation scheduling.
It features drag-and-drop capability, links to drawings, specifications and images, site video, supplier orders, cost of install, helicopter and detailed analysis of your profitability, while integrating with a wide range of common platforms including FENSA and CERTASS.
According to figures from Business Pilot, year-on-year, the market is currently down around 2% on where it was in April 2025.
“Things haven’t fallen away in the first quarter of this year in the sense that I think people thought they might,” Elton continued. “There are a couple of caveats to that.
“The market wasn’t great in 2025, and we still haven’t perhaps quite seen the impact of the US-Iranian conflict, which will start to bite in the summer, at about the same time as the energy price cap goes up and we all pay higher energy bills.
“What it highlights is the importance of getting the discipline in your business right now.
“With the increase in the national minimum wage from last month, employment costs have risen significantly, so making sure that you’re using resource effectively by automating the administrative functions of your business, can deliver potentially big savings.
“Knowing the cost of every installation, what products or fitting teams are costing you in call backs, which products deliver the best margin, are equally important.
“We’ll be providing a road map at the FIT Show next year to navigate the market and technological change to make sure that installers capitalise on opportunities and innovations – and don’t get left behind in a rapidly changing commercial environment.”
Business Pilot will be on Stand K36 in Hall 9.
