Business Pilot Barometer

Increased levels of consumer confidence

The Business Pilot Barometer offers a monthly analysis of the key trends defining window and door retail. It draws on real industry data collated by Business Pilot, the cloud-based business management tool developed by installers for installers. Senior analyst Neil Cooper-Smith discusses this month’s findings.

Figures for November and December suggest that the industry benefited from increased levels of consumer confidence in anticipation of a break in the Brexit deadlock.

This saw higher levels of lead generation and conversions, something which continued through to December when conversion rates topped 38.4%.

Statistics also suggest a relatively positive start to 2020 with a jump in the average number of new leads and continued higher rates of conversion.

Average installed values remained consistent throughout November, December and January, although they were slightly higher in December, dropping off slightly in January.

This shift in average installed value, down from £3,575 to £3,138, can be attributed to greater volume and higher average value sales of aluminium in December (£11,748) compared to January (£5,615).

Sales of PVCU products also increased during January, with average order values of £2,409, pushing down average order values as a whole. This may be the product of increased number of distress purchases driven by the poor winter weather.

Conversion rates jumped to 37.3% in January compared to 35.9% in November, which indicates that the quality of leads has increased over the three-month period.

Business Pilot is a powerful CRM, which mobilises the power of cloud-based technologies, to give installers complete visibility of each and every element of their operation from leads and conversions to job scheduling, cost of installation, service calls, and financial reporting.

Accessible across all devices, from desktop to phone, it supports installers in running their businesses more profitably.