Qure Group says it is helping tradespeople manage customer disputes with ease, approachability, and professionalism, enabling businesses to focus on what they do best, while they help resolve unpaid invoices and customer disputes fairly and efficiently. Tracy Dilworth, dispute service controller at Qure Group, shares more on how the team supports tradespeople behind the scenes.

In my role, I speak daily to window fitters, door installers, and conservatory companies. One thing that comes up time and again is how stressful and disheartening it can be when customers withhold payment or disputes start to escalate.

It’s easy to see why so many professionals think about walking away from the issue altogether, until they speak to us and see how we can help.

At Qure Group, we understand that when payments are withheld or communication breaks down, both sides can quickly feel stuck. That’s why we approach every case with empathy, but always stay focused on the facts. It’s about creating a safe, neutral space where both parties feel heard, and where fair, lasting resolution feels achievable.

At first, a dispute might seem like a few awkward emails or missed calls. But the real cost often runs deeper, from cashflow disruption and reputational harm to the personal stress placed on business owners and installers.

Take one recent case: a customer refused to pay for a £20,000 extension due to a minor snag and denied the installer access to the property. The installer was ready to cut losses and move on, wasting time that could have been spent on new work.

Instead, they called Qure Group. We began with a triage call to understand the situation, then offered a neutral platform for both parties to speak openly. With our guidance, they reached a fair and positive outcome, avoiding legal fees, delays, and further stress.

What to expect

We know that reaching out for support can feel like a big step. That is why we have made our service simple, supportive, and non-judgemental from the outset.

Our mediators are trained to work with tradespeople from all backgrounds and understand the realities of the industry. We provide clear and practical solutions to ensure both parties are supported through our structured and impartial mediation process.

We don’t take sides, we take a fair, balanced, evidence-led approach to every case. Whether it is resolving unpaid invoices or helping communication breakdowns, we are here to guide both parties to an agreeable and workable outcome.

Our approach works. In one case, we helped a large glazing company resolve 91% of its outstanding balances through mediation, compared with just 18% resolved through a legal firm managing similar cases on the same project.

Our pay-as-you-go model is transparent and flexible, with no subscriptions or long-term commitments. Just straightforward, professional support when it is needed most.

If you’re tired of chasing unpaid invoices or stuck in a dispute, we are here to help.

To arrange a free 30-minute call with myself or the team, call 0800 211 8000 or make an inquiry through our website: www.quregroup.co.uk