Jade has appointed Richard Lawrence into a newly formed role of QHSE manager, responsible for improving systems and standards around quality, delivery and customer satisfaction.

Richard brings with him a wealth of knowledge and expertise gained across SMEs, where his focus was consistently on pushing for continuous improvement.

Richard joins Jade from Flexicon, a UK manufacturer of flexible conduit systems for use across construction and transportation sectors. He was said to be responsible for reducing customer service costs from half a million down to just £20,000 through building quality aligned systems and culture.

“Jade is on the cusp of significant growth, and it is essential to integrate both operational and cultural systems to create a strong framework to support that growth as efficiently as possible,” said Richard. “The company’s DNA has always been customer centric, and we will be maintaining that DNA – but ‘professionalising’ processes will be crucial to protecting margin while improving overall customer satisfaction.”

Jade director, Sean Mackey, added:

“Implementing the right systems in the right way is imperative to the next phase of Jade’s growth. Richard brings with him the perfect mix of experience and expertise gained within an engineering environment, with a focus on company culture and customer expectations. We’re excited about what the future will hold for Jade and our customer base.”