Julie Gregory, who has recently joined DoorCo as transport manager, explains more about the improvements that have been implemented in the transport department to benefit customers.
I joined DoorCo in July 2025 after working in transport, fleet and health & safety management across the food and retail industries. My focus has been on taking steps to enhance DoorCo’s approach to transport and upgrading the service our customers receive.
Over 90% of all our deliveries are made using our own transport and we service customers across the UK on a regular schedule, so it’s imperative that our deliveries are efficient, doors and their components are received in pristine condition and we communicate well.
To achieve this, my first focus was on the technology we use to support our drivers. We are now fully operational with our all-in-one compliance solution, Samsara Telematics. Thanks to this new system, we can collect data through GPS tracking to monitor location, driver performance, fuel consumption and reduce idling through predictive analytics and accurate reporting. We can also record vehicle checks and report any defects or issues to ensure our vehicles remain compliant too.
Technology rewards driver performance
The data can be used for training, offering real-life examples to use in a new improved driver coaching programme. We’re lucky to have a skilled set of drivers in the team already, and with the help of the new system, have increased our overall safety score from 88% to 99%, which is a fantastic achievement.
Our aim is to be above 90% at all times, and the safety report produced by the system provides detailed information on driver performance, so we are able to work with each driver to improve their safety scores.
We are also looking to improve our communication around deliveries with customers. Alongside Samsara, we’re using the MaxOptra planning system to allow us to optimise the DoorCo transport fleet to maximise deliveries via DoorCo transport, wherever feasible. We are now able to provide estimated ETAs and then actual ETAs when a delivery is one stop away.
Supporting internal processes
As well as focusing on our customer delivery programme, the new system has already made a positive impact on the efficiency within DoorCo, for example with the migration of some of our services to our site in Doncaster. We regularly move stock between the two sites and the extra visibility that Samsara provides is really valuable.
Service improvements
The key for our customers is that our overall service will be improved. By monitoring and training our drivers on safety, we can reduce potential damage caused during transportation and better ensure our doors remain in the best possible condition. We can better maintain our vehicles and we’re now planning our routes and delivery schedules to be as efficient as possible, as well as communicating better with our customers.
Improved performance, quality and transparency can only be a positive for all our stakeholders, and we’re looking forward to seeing the positive impact throughout 2026.
