Exceptional customer service

Improveasy has awarded Swish Home Improvements with a Platinum award for its “exceptional customer service”.

The Middlesbrough-firm, which specialises in a full range of home improvements, boasts the highest level of homeowner satisfaction of any Improveasy customer. The team at Swish has recently secured its 30th consecutive score of 100% during a post-install customer survey.

Conducted by Improveasy, the post-install survey quizzes customers on their overall experience, ensuring customers did not feel pressured or misled, and the installer maintained a consistently high level of customer service. This achievement means 10 consecutive customers have all given Swish the maximum score in the three questions they were asked.

Adrian Hicks, consultant at Improveasy, said: “We’re absolutely delighted to share this fantastic achievement and present Swish Home Improvements with our Platinum customer service award. Gareth and the team completed their onboarding last summer and since then have gone from strength to strength.

“They are a great example where an installer has fully embraced flexible finance and is now reaping the benefits. They’re an absolute pleasure to work with and set the standard as a forward-thinking installer offering finance and prioritising outstanding customer service.”

Gareth Falloon, managing director of Swish Home Improvements, said: “Finance has been a real game-changer for us, and we’re delighted customers are responding so positively towards our principled approach.”