Consumer protection videos

QA Scheme Support Services (QASSS), and its associated home improvement consumer protection schemes (DGCOS, HIES, and HICS), have wrapped its latest set of videos with brand ambassador George Clarke at My Fitted Bedrooms and Kitchens in Stockport.

The consumer protection schemes cover the entire home improvement sector, including double glazing, kitchens, conservatories, building, and renewables.

George Clarke, architect and television presenter, has backed the consumer protection schemes since May 2019.

The schemes offer free benefits to consumers such as alternative dispute resolution, access to an ombudsman, deposit and stage payment protection, and insurance-backed guarantees.

“I truly believe in what the schemes offer within the industry,” George Clarke said. “I know that they are serious about raising standards in home improvement and ensuring that everybody is treated fairly. The schemes offer free protection to consumers meaning they can confidently choose a reputable installer knowing they have the right protection in place.

“This is also a major asset in the installer’s tool kit. By offering this complete protection, the schemes have seen installers’ cancellation rates fall by half in this year alone, meaning it’s a win-win for everyone.”

The videos are designed to help customers and create greater awareness about just how important consumer protection is when undertaking a home improvement project.

Ciarán Harkin, managing director at QASSS, said: “The videos are just a small part of the tools and support we give to both our members and consumers. There is often more than meets the eye when hiring someone to undertake work on a home and our schemes are set up to protect both consumers and installers throughout this process, providing that extra peace of mind.”