New technical support manager

Independent Network has welcomed Paul Stevens as the organisation’s new technical support manager.

“I am delighted to be joining the team at Independent Network and I’m looking forward to building fantastic relationships with IN members and driving our businesses forward together,” Paul said. “The responsibilities of my new position include offering technical support and running training workshops regionally and at our members’ premises.

“As well as assisting members with installation advice and queries, I’ll be supporting the IN team with homeowner concerns and membership audits.

“I was attracted to the technical support manager position because IN has maintained a fantastic reputation over the years, and the chance to work with the best installer network in the UK was not to be missed.”

Paul has been involved in the window and door industry for 25 years, ever since completing his apprenticeship in carpentry and joinery where he worked on prestigious buildings such as the original Wembley Stadium.

He moved into the PVCU sector as an installer and believes that understanding the fitting process and the challenges that installer members face will be an advantage in his role at IN, having experienced these ups and downs for himself.