New head of member services

Danelle Kaukau is the new head of member services at Certass, following her work to support installers and their businesses through the Covid pandemic.

Since the launch of the Certass Trade Association Members-only Forum, Danelle’s role has developed to give members easier access to the Certass team to get their queries answered quickly and accurately.

Danelle has facilitated this by running the forum and working directly with members to support their businesses with advice, resources and information.

Jason Clemmit, managing director at Certass, said: “Danelle has become the go-to person for so many of our members as she makes sure that the right information is delivered to them when they need it most.

“This has been most apparent during the pandemic, when the pace of information change has been so rapid. Danelle has taken the lead on processing this information to make sure members understand what is relevant and how it will affect their business.

“Her close relationship with both members and the internal team means she is the vital link between our operations and our members, which is crucial for us to develop and improve our offering to installers and distribute the right information and resources to help keep their businesses operating safely and effectively.”

Certass members can chat to Danelle directly via the Certass Members-only Facebook Forum.