New customer service head

Stephen Hillier has been appointed as head of customer services at Panoramic Doors.

With Panoramic Doors now offering its full range of bifold alternatives through retail installers for the first time, the company is reinforcing its service team to provide back up for the growing network.

Hillier, who has worked with HiTech Blinds and Epwin Glass, heads a team with responsibility for all Panoramic Group operations with a particular emphasis on Panoramic Doors.

Reporting directly to the managing director his role includes the implementation of strategies and operations from initial enquiry through to customer satisfaction polling. The new customer services team will provide support to Panoramic’s Approved Installers located throughout the UK.

“The purpose of this role is to ensure homeowners and installer partners have a point of contact throughout the sales, production, installation and after care processes,” Stephen said. “Although a complex task, I have a simple goal: to ensure a great customer experience with our doors and to maintain this as sales continue to grow.”