Life on the road

In 2017 Rehau welcomed Sam Tynan to the team in a specially created role that would see him take to the road and foster new relationships with trade counter and domestic installation businesses across the country.

As the trade sales support representative at Rehau, he handles both large and small trade counters and offers support to customers wherever necessary. Although holding a first-class degree in product design engineering paired with previous experience in software sales, having no history in the windows industry made Sam’s first year at Rehau a learning curve, but one that has reaped rewards.

Sam said: “There’s been a lot to learn since working with Rehau, but I’m really happy with how this role has developed and been received by all the customers. From a marketing perspective it’s been a great time to start the conversation as well, thanks to the portal. The personalised content that Rehau provides has put them at the forefront of innovation, and it has been received very well. The customers are pleased with the extra information that they have obtained and are now aware of a wider range of Rehau products.”

As well as supporting with marketing, Sam helps trade counter managers to source products if their usual fabricator cannot provide them. Sometimes the solution needed is too small for a fabricator or they may be too busy to provide it in a short space of time. In the past, the manager would have gone to a different systems house, but now they are able to contact Sam, who is able to give them the solution they need.