Head of sales and customer service

Brisant Secure has appointed Carrie Young as its new head of sales and customer service.

Carrie brings with her 21 years of experience in customer service across a variety of different sectors. Since joining Brisant, she has introduced new systems and ways of working to provide the best and most efficient service for customers. Carrie is responsible for a team of 11 people and is part of the senior management team.

“Brisant Secure is growing rapidly and we are handling a lot of calls and emails,” Carrie said. “To support that growth, it is important that we get the service right for customers and refresh the operations within the department.

“I had what Brisant Secure needed in terms of skills and experience and I am already working closely with the team, who are keen to provide support for customers and just need some guidance to make the customer experience even better.”

In just a few weeks, Carrie has promoted two advisors to team leader positions as well as creating two new roles to create a strong customer services team.