Customer service strengthened

Liniar has introduced a customer relations team to develop and enhance customer satisfaction and loyalty, led by Charlotte Curtis.

“Throughout the pandemic, communication between Liniar and our customers was crucial to the success of all involved,” Charlotte said. “While the health-specific challenges of Covid may be waning, there are still many other issues facing us all. These challenges have highlighted the importance of providing our customers with a single point of contact within the business – someone they can come to whether their query is about sales, deliveries, growth or lead times.

“The success of our online customer portal LinarConnect, fortuitously launched three months before the pandemic began, has meant that our former sales order processing team have been able to be more proactive, and we see this developing even more as things begin to settle across the supply chain.”

This team now sits within the sales function under group sales director Nigel Bishop.

“The team is in charge of helping customers with LiniarConnect, placing orders, boosting their growth, providing aftercare and proactive contact and helping to address any issues that may arise,” Charlotte said.

New and existing Liniar customers will be assigned a customer relations advisor, who will work alongside their regional sales director and be an additional point of contact for everything Liniar.