Client engagement
The British Board of Agrément has appointed former BRE commercial manager Beena Tanna to lead its new client engagement team, driving forward the BBA’s objective to embed customer service at the heart of its organisation.
Beena brings with her substantial experience of working in the testing, inspection and certification industry together with a proven track record of building customer relationships and delivering successful business development strategies, gained both at the BRE and MMC specialist/proptech company Project Etopia.
In her new role she will champion the BBA’s intention to set exemplary standards of client involvement and communication and ensure agreed delivery deadlines are met. Beena and her team will be the focal point for clients, each of whom will have a dedicated account manager and clear structure/timeline for progression through product certification and other BBA services. This close relationship will continue through follow-up activities including post-certification inspections, certificate reviews and audits.