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Certification body Certass has received “outstanding feedback” for members with its new online rating system. Since launching in November, there have been more than 3,000 reviews.

Designed to bring more digital support to Certass members, the free Rate Your Installer service provides consumers the chance to leave honest reviews about Certass members online.

Jason Clemmit, managing director at Certass, said: “Our online rating system is proving really popular among homeowners. There are lots of popular online rating websites that allow anyone to leave feedback, which can often lead to unfair reviews. The Certass ‘Rate Your Installer’ service only permits reviews on jobs that have been finished and registered with Certass. The service builds on our free digital support package for members which helps them to build a professional online presence.”

Certass members can add a company bio and have the option to opt-in to the free online rating system. Members are scored by their customers on a range of attributes, including their service, tidiness, reliability and timekeeping, workmanship standards, and product suitability. Consumers can leave any additional comments too, that members can use on their own website, social media profiles and marketing resources.